Terms and Conditions

These Terms and Conditions constitute the entire agreement between the parties and supersede any previous agreements, warranties, representations, undertakings or understandings. They may not be varied except in writing.

1a. Definitions

“Company” means Ocean Print & Design Limited, PO Box 9179, Wimborne, BH21 9HT. Telephone: 01202 680743.

“Customer” means the party contracting with the Company to acquire the goods and services supplied under these Terms and Conditions.

“Website” means the Company’s website: oceanprint.co.uk, and any other web addresses used for marketing.

“Work” means all goods (by way of intermediate or finished product) and services supplied by the Company to the Customer.

“Intermediates” means all products produced during the manufacturing process including intellectual property.

“Preliminary Work” means all work done in the concept and preparatory stages.

“Electronic File” means any text, illustration or other matter supplied or produced in digitised form via email, internet, FTP, or other communication link.

“Print Ready File” means PDF artwork supplied by the Customer ready for production.

“Insolvency” means the Customer is unable to pay debts or is subject to a winding-up petition, bankruptcy, administration, or similar proceedings.

“Template” means any pre-designed layout, structure, or file format made available by Ocean Print & Design Limited via its website (or otherwise) for customers to use in the preparation of artwork or submission of print-ready files. All templates remain the intellectual property of the Company and are provided for convenience to assist with product setup and design accuracy.

1b. Refund Policy

Printing orders are made to your specification and/or personalised for you, your company, or your organisation.

Due to the custom nature of the printed products we produce, the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334) do not provide the right to cancel an order within the standard 7-day period.

Once an order is placed, we reserve the right to charge for any administrative costs, template use, and studio time incurred prior to cancellation or refund. These charges are subject to a minimum of £55 + VAT and will vary depending on the time and complexity of the order.

In the unlikely event that a product does not meet our published specifications, a refund may be issued at the discretion of Ocean Print & Design Limited. This does not affect your statutory rights.

2. Price Variation

The Company is entitled to correct any price errors or omissions on estimates or invoices. The Company is entitled to change the price of Work published on the Website at any time but will honour the Website price published at the time of online order and payment.

Prices published on the Website are subject to the Customer using the Website to submit an order and pay for the Work and other methods of submitting an order and payment for the Work may incur additional charges to reflect the increased costs to the Company of processing such Work unless otherwise agreed in writing by the Company.

3. VAT

Prices and estimates are given exclusive of VAT (Value Added Tax) unless stated and the Company reserves the right to charge and the Customer shall pay any VAT at the current UK rate of 20% due.

4. Preliminary Work

All Preliminary Work carried out by the Company at the Customer’s request, whether experimentally or otherwise, shall be charged.

5. Additional Artwork

Any additional work required of the Company by reason of the Customer supplying inadequate image quality, incomplete or incorrect instructions shall be charged.

6. PDF Proofs & Variations

The Company shall incur no liability for any errors not corrected by the Customer. The Customer’s alterations necessitated thereby shall be charged extra.

PDF Proofs: Proofs supplied by the Company shall be accurate for layout and content only. It is understood and accepted that proofs shall not be accurate for colour comparison to the finished Work unless otherwise agreed in writing. If the Customer requests (and the Company agrees to) a more specific and achievable level of colour matching, additional charges will apply.

Printing Process Variations: All reasonable efforts will be made by the Company to obtain the best possible colour reproduction on the Customer’s Work, but variation is inherent in the printing process. It is understood and accepted that the Company shall not guarantee an exact match in colour or texture between supplied materials and the finished Work. Where full colour printing (CMYK) is used, Pantone (spot) colours cannot be accurately reproduced.

7. Payment Methods

Payment shall become due and cleared at Santander (via Streamline), or authorised by the bank in the case of credit or debit card payment, before commencement of any Preliminary Work or Work unless otherwise agreed in writing.

Unless otherwise agreed in writing, the price of the Work will be “ex-works” and delivery shall be charged extra unless stipulated as “Free Delivery”. Should the Work be suspended or delayed by the Customer, the Company shall be entitled to charge for storage and for loss of or wastage of resources.

Should suspension or delay extend beyond 30 days, the Company shall be entitled to immediate payment for Work already carried out, materials specially ordered, and any other additional costs.

Unless otherwise agreed in writing, completion and delivery lead-times (measured in working days from receipt of cleared payment and approved proofs) are a guide only. Time is not of the essence.

7.1 Delivery Costs

Delivery prices published on the Website are for next working day delivery after dispatch, to a single UK Mainland address. Deliveries to remote regions (e.g. Scottish Highlands, Channel Islands, Isle of Man, or Overseas) may incur extra charges.

Where Work is delivered in instalments, each delivery is treated as a separate contract.

8. Materials Supplied or Specified by the Customer

8.1 Electronic & Print Ready Files

It is the Customer’s responsibility to retain a copy of all supplied files. The Company is not responsible for checking the accuracy of such files unless agreed in writing.

8.2 Other Materials

Goods supplied by the Customer for processing are at their own risk. The Company accepts no liability for damage or loss.

8.3 Risk and Storage

Customer property while in Company possession or in transit is at the Customer’s risk unless agreed otherwise. Storage charges may apply.

8.4 Finished Goods

Risk passes to the Customer on delivery. Completed Work is stored for one month only, after which it will be destroyed without notice.

9. Materials and Equipment Supplied by the Company

Materials and production items remain the Company’s exclusive property. The Company is not obligated to provide digital data or equipment output to the Customer.

10. Retention of Title

Title to the Work remains with the Company until full payment is received. In cases of Insolvency, the Company may repossess goods.

If goods are resold before payment, the proceeds must be held in trust.

11. Claims and Liability

11.1 Claims

Damage, delay, or non-delivery must be reported in writing within 3 days of delivery (or expected delivery). Claims after 14 days will not be accepted.

If Work is defective, rejection must occur within 7 days. The Company reserves the right to inspect such Work.

11.2 Liability

The Company’s liability for defective Work is limited to repair, replacement, or credit. It excludes indirect or consequential loss.

No claim is valid unless the defective Work is returned. If the Customer proceeds with reprinting through a third party, the Company holds no further liability.

Nothing excludes liability for death or personal injury due to negligence.

12. Insolvency

If the Customer becomes insolvent, the Company may cancel the contract and charge for Work already done.

13. General Lien

The Company has a general lien over Customer goods until all debts are paid. After 14 days’ notice, the Company may sell such goods.

14. Illegal Matter

The Company may refuse to print anything deemed illegal, offensive, or libellous. The Customer shall indemnify the Company against any related claims.

15. Copyright and Intellectual Property

The Customer is responsible for ensuring they have rights to reproduce any material.

All design Work remains the intellectual property of the Company unless formally assigned. Templates remain the Company’s property.

16. Suitability of Work Supplied

The Customer is responsible for ordering suitable products. The Company shall not be liable for incorrect specifications.

17. Force Majeure

The Company shall not be liable for delays or failures caused by events beyond its reasonable control.

18. Data Protection

Customer information may be used for order processing, delivery, and marketing (unless opted out). It may be shared with credit agencies.

19. Law and Jurisdiction

These Terms are governed by the laws of Northern Ireland. Both parties submit to the jurisdiction of its courts.

20. Notices

All notices and variations must be in writing and signed by an authorised representative.

21. Variation to Terms and Conditions

These Terms may be updated from time to time. The current version will be published on the Website or available on request.

22. Consumers

No cooling-off period applies due to the bespoke nature of printed products. The Customer will be charged for Materials and Work undertaken if an order is cancelled after commencement.

23. Severability

If any clause is deemed unenforceable, the remainder of the Terms remain in full effect.

Terms valid from 01.06.2017.